Shipping Policy
At FEAL, we are committed to delivering your fragrance purchases swiftly and efficiently. We offer nationwide shipping across Pakistan through reliable and trusted courier services. Orders are typically processed and dispatched within 1-2 business days after placement. Delivery times may vary based on your location, with most orders arriving within 2-5 business days.
Please note that while we strive for timely deliveries, we are not responsible for any delays caused by the courier service.
If you have any questions or concerns regarding our shipping policy or the status of your order, our customer service team is always available to assist you. We aim to make your shopping experience with FEAL as smooth and enjoyable as possible.
Privacy Policy
This Privacy Policy explains how fealofficial.com (referred to as “the Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase.
Collection of Personal Information
When you interact with our Site, we collect certain details about your device, browsing behavior, and order history to enhance your shopping experience and fulfill your purchases. If you contact us for customer support, we may also collect additional information.
We define “Personal Information” as any data that uniquely identifies an individual. Below is a breakdown of what we collect and why:
- Device Information
- Examples: Browser version, IP address, time zone, cookies, pages visited, search terms, and interaction with the Site.
- Purpose: To optimize the Site’s performance and analyze usage patterns.
- How we collect it: Automatically through cookies, log files, web beacons, tags, and pixels.
- Sharing for business purposes: Shared with our service provider, WordPress.
- Order Information
- Examples: Name, billing/shipping address, payment details (credit card numbers), email, and phone number.
- Purpose: To process your order, arrange shipping, provide order confirmations, screen for fraud, and offer personalized recommendations.
- How we collect it: Directly from you when placing an order.
- Sharing for business purposes: Shared with WordPress, which powers our online store.
- Customer Support Information
- Purpose: To assist with inquiries and provide support.
- How we collect it: Directly from you.
Minors
Our Site is not intended for individuals under 14 years of age. We do not knowingly collect Personal Information from children. If you believe your child has shared Personal Information with us, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with trusted service providers to facilitate our services, including:
- WordPress: Our store is powered by WordPress. Learn more about their privacy practices here: WordPress Privacy Policy.
- Legal Compliance: We may disclose Personal Information when required by law, such as in response to subpoenas, search warrants, or to protect our legal rights.
Use of Personal Information
Your Personal Information is used to:
- Provide and improve our products and services
- Process payments and fulfill orders
- Arrange shipping and deliveries
- Send updates about new products, promotions, and offers.
Legal Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent
- The performance of a contract between you and the Site
- Compliance with legal obligations
- Protection of your vital interests
- Execution of tasks in the public interest
- Our legitimate business interests, provided they do not override your fundamental rights.
Data Retention
We retain your Personal Information for record-keeping purposes unless you request its deletion. For more details on your right to erasure, please refer to the Your Rights section of this Privacy Policy.
For any questions or concerns about this Privacy Policy, feel free to contact our customer support team.